ERROR IN WORK ORDER OR ADMIN TIMES

Having trouble with work orders? Try this first…

When running timesheets, you will sometimes notice errors at the bottom mentioning "Missing time records" or "Over lapping Time records." Follow these steps to resolve those issue.

To find the work order time records with errors:

1. Open Work order Maintenance for the work order mentioned in the error.

   1. This can be done by selecting the work order on the schedule, and then clicking WO Maint on the right side.
      
   2. This can also be done by going to Work Orders > Work Order Maintenance, and then searching for the work order with issues.
      
2. Next, click Times on the right side to view the time records for the work order.

3. If they have missing times, add the missing In/Out. Below, note the missing out record indicated in the "Status" column. You can then use the "New" button to add the missing record.

   

4. If they still have overlapping times, make sure to edit the in/outs so they are no longer overlapping.

5. If there are any extra time records or times that have an error, these records can be deleted.

To find the admin time records with errors:

Admin Times are Travel, Shop and Lunch time records that are not associated to a work order.

1. Go to Work Orders(tab) > Admin times.

2. Search the date and tech having the issue.

3. Correct time issues by adding, editing, or deleting records and then Save.

   

4. If there are any just saying ERROR, delete them and recreate them if needed.