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      Legacy Field App

      The Legacy app can be downloaded on Android devices via our website.

      WARNING: The Legacy app is no longer supported by development. Our Support and Training teams still support the Legacy app but we are no longer writing updates for this application. Unfortunately, this means that some features may not work properly on your device. If you are having issues with the Legacy app on your device we recommend trying out the New Field app.

      How to Install Legacy

      The Legacy application can only be installed on Android devices because IOS does not allow users to install apps from third-party sources. Follow the steps below to install the Legacy app.

      1. Go to hindsitesoftware.com/legacyandroid on the field device
      2. Select the link at the top that says "Android Legacy - Download"
        This will download an .APK file you will need to run to install the app
      3. Once the .APK is downloaded select the banner that appears at the bottom of your web browser or go to your downloads and run the HindSite09790105.APK file.
      4. Once the Legacy app is installed, copy the Tech ID and IPs from the office end.

      Invalid Password

      This error appears when either the Technician ID or the Password entered was incorrect. You can also follow the steps below if you need help finding the technician's ID and password.

      • Verify the Technician ID is entered correctly.
        On the office end, select Go To Maint, select Employees, double click the technician's name to open their profile. Make sure to enter the Emp/Equip. ID exactly as it is on the field device. This field is not case sensitive but you must enter any special characters such as periods, spaces, and dashes.
      • Verify the Password is entered correctly.
        On the office end, select Go To Maint, select Employees, double click the technician's name to open their profile. Make sure to enter the password exactly as it is on the field device. This field is case sensitive and you must also enter any special characters such as periods, spaces, and dashes.

      General Syncing Issues

      • Verify the field device has a working internet connection.
        Open the device's internet browser and go to Google.com or any other webpage. The device will need a working internet connection to be able to sync but should not affect the tech while using the app (e.g. timing in or out, adding materials, adding remarks...)
      • Verify port 2875 is open.
        Go to CanYouSeeMe.org, enter 2875 in the Port to Check field, and select the Check Port button. If the port is not open, please contact us so we can help resolve the issue.

      Error Connecting to Server

      This error appears when the field device is having issues connecting to the server. See below for common resolutions.

      • Verify that the UltiDev service is running.
        On the server computer, open the Services app by selecting the Windows key on your keyboard and type Services in the search bar. Open the Services app in the suggested applications. Select any of the services that appear in the app and begin typing UltiDev (usually just typing U will bring you to the UltiDev service). If the status for the UltiDev Web Server Pro service is blank, right-click the service and select Start. Once started the status should change to Running. Usually, we set this service to a delayed start so if you just restarted your server, the service will wait to restart itself. You should still be able to manually start the service if you don't want to wait.
      • Verify the IPs on the field device match the office end.
        You can view the sync settings on the Legacy App by going to the main work order list, select the WebSync button in the bottom right, and select the three dots in the top right.
        To find the IPs on the office end select Help in the bottom left and select About. The IPs found in the About section are usually correct but are not automatically updated if your IPs change. If the IPs on the field device and the About section match but the device still doesn't sync, please give us a call at our mainline below so we can help update the IPs.

      Error Processing on Server

      This error appears when the server is having issues processing the data being sent from the field device or vice versa. This error is pretty common on the Legacy app because the Legacy app was written for an older version of Android.

      • Rebuild Database
        The most common way to fix this issue on the Legacy app is to rebuild the database and delete all of the saved data. To do this, go to the main work order list, select the three dots in the top right, select Tools, and select Send CompleteBackup.txt. This will send a backup from the field device. Verify the backup is received by going to C:\Program Files (x86)\HindSite\Upload\TECHID\upload on the server. When the backup is received you should see a file in the tech's folder called Completebackup.txt from today's date. Once you verify the backup has been received, go back to the field device, select the three dots in the top right, select tools, and select Rebuild Database.
      • Clear Data
        If you followed the steps above and you are still running into this error you can also try clearing the data via the device's application settings. To clear data via the device settings, go to the device's settings, select Apps, select HindSite, select Storage, select Clear data in the bottom left (these steps may be different depending on your OS version). Clearing the data this way will also delete the sync settings saved in Legacy App so you will need to reenter the Tech ID and the IPs.

      Once the database has been rebuilt, please contact us so we can import any missing data from the backup.

      WARNING: IF A BACKUP IS NOT SENT, ALL DATA ON THE FIELD DEVICE WILL BE DELETED PERMANENTLY!!!

      Websync takes a long time or times out

      If your websync is taking too long or is timing out, this is usually caused by too much data going to the field or poor connection. Below are a couple of settings you can change to reduce the amount of data sent and speed up syncing. All the settings listed below can be found on the office end by going to Maintenance and selecting Employees.

      • Download Future Days
        Download Future Days changes the number of future days a technician can see on the daily work order list. We typically recommend setting the Future Days to 3-5. Anything higher than 5-7 may impact sync performance. This setting doesn't affect the number of past days the technician can see. That is always limited to 3 days.
      • Managers Device
        Managers Device allows the technician to change which technician's schedule they are viewing. It also allows a tech to help out another technician by timing into work orders, not on their schedule. Because the manager's device needs to download the other technicians' schedules, this may cause the sync to take longer. If the technician doesn't need to view other schedules, we recommend turning this setting off.
      • Transmit Attachments
        Attachments are only sent for customers that have a work order on the technician's schedule. Once the attachment has been sent to the technician, it will be saved to their device and they won't need to download it again later. Because attachments are typically PDFs and pictures, they are typically larger than in size than most of the websync processes. If the technician doesn't need to view attachments you should disable this setting.

      If none of these options fix your issue, feel free to give us a call at our mainline (888) 752-5978, email us at Support@HindSiteSoftware.com or submit a ticket through our portal.