Troubleshooting
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      3. Troubleshooting

      QUICKBOOKS ONLINE CONNECTION ISSUES

      Having trouble connecting to QBO? Try this first...

      You can check for QuickBooks Online outages at this link: Intuit Developer Group Status
                                                                       

      If there is not an outage follow the steps below to troubleshoot the issue

      1. GoToMaint > Utilities > Menu Configuration > Select ADMIN > Select users on top right > Select the Admin > More Options... > See if it has QBO data and says "Connected". 



      If it's not connected, select Connect info > click the blue link that will re-direct you to a browser for QuickBooks online > Select connect to QuickBooks > If you are not signed in to QuickBooks it will ask you to sign in. Then enter in the Administrator login for QuickBooks. 



      Congrats you should now have gotten a connection successful pop-up from QuickBooks. Verify its connected again in HindSite in the additional options page. 

       

      How to disconnect and reconnect to HSQ

      1. Follow the same steps from step 1 above to get back to the Additional Options page.

        1. Click the admin user, and Click More options.

        2. Select Disconnect.

        3. Repeat steps 1 and 2 to reconnect QuickBooks online.